Integrated Ombudsman scheme

Ombudsman Scheme

RESERVE BANK – INTEGRATED OMBUDSMAN SCHEME, 2021 (SCHEME)

Any customer aggrieved by an act or omission of the Company resulting in deficiency in service may file a complaint under the Scheme personally or through an authorised representative as defined under clause 3(1)(c) of the Scheme. The copy of the scheme may be referred to at https://www.auxilo.com/resources/pdf/the_reserve_bank_integrated_ombudsman_scheme_2021

Salient features of Scheme may be referred to at - https://www.auxilo.com/ombudsman-scheme/

The Nodal Officers appointed by the Company pursuant to RBI Integrated Ombudsman Scheme, 2021 may be referred to at Details of Nodal Officer

The Complaint Lodging Portal of the RBI under the Scheme: https://cms.rbi.org.in