Any customer aggrieved by an act or omission of the Company resulting
in deficiency in service may file a complaint under the Scheme
personally or through an authorised representative as defined under
clause 3(1)(c) of the Scheme. The copy of the scheme may be referred
to at RBI Integrated Ombudsman Scheme 2021
Salient features of Scheme may be referred to at - https://www.auxilo.com/ombudsman-scheme/
The Nodal Officers appointed by the Company pursuant to RBI
Integrated Ombudsman Scheme, 2021 may be referred to at Details of Nodal Officer
The Complaint Lodging Portal of the RBI under the Scheme: https://cms.rbi.org.in