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Any customer aggrieved by an act or omission of the Company resulting in deficiency in service may file a complaint under the Scheme personally or through an authorised representative as defined under clause 3(1)(c) of the Scheme. The copy of the scheme may be referred to at RBI Integrated Ombudsman Scheme 2021 Salient features of Scheme may be referred to at - https://www.auxilo.com/ombudsman-scheme/ The Nodal Officers appointed by the Company pursuant to RBI Integrated Ombudsman Scheme, 2021 may be referred to at Details of Nodal Officer The Complaint Lodging Portal of the RBI under the Scheme: https://cms.rbi.org.in