This mechanism helps us ensure that any concerns or disputes arising from
the company’s decisions are duly addressed.
Customers or borrowers may submit complaints related to any of our services or personnel. To help us resolve your concern effectively, we request that you provide all relevant details related to the issue. All concerns received at this level will be acknowledged and addressed within 10 working days.
Phone: Contact our Customer Helpdesk at
Email: Write to us at
Visit the relevant branch office or business location to submit a written complaint.
You may address it to the branch manager with the subject line marked clearly as “under GRM”
Send your complaint in an envelope marked under “Under GRM” to
Auxilo Finserve Private Limited
Office No. 63, 6th Floor, Kalpataru Square, Kondivita Road,
Andheri East, Mumbai – 400059
Note: If your complaint pertains to a non-branch office, the Branch Manager will forward it to the relevant department. If your grievance is against the Branch Manager, it should be escalated directly to the Customer Grievance Redressal Officer (Level 2).
If your complaint has not been resolved to your satisfaction, or if your grievance is specifically against the
Branch Manager or senior staff,
you may escalate the matter to the Customer Grievance Redressal Officer (CGRO
) for further review and resolution.
Important: While escalating please ensure to mention the acknowledgment number of your initial complaint for reference.
| Name: | Namita Raja |
|---|---|
| Designation: | Customer Grievance Redressal Officer |
| Address: |
Auxilo Finserve Private Limited Registered office – Office No. 63, 6th floor, Kalpataru Square, Kondivita Road, Andheri East, Mumbai 400059 |
| Email: | gro@auxilo.com |
| Telephone: | 022 6246 3333 |
| FAX: | 022 6246 3334 |
If the complaint remains unresolved even after one month from the date of submission,
you may escalate the matter to the Reserve Bank of India (RBI) at the following address
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India, Central Vista, Sector 17,
Chandigarh – 160017
Auxilo is motivated to approach every concern with sensitivity, promptness and accountability. Your feedback is vital to helping us grow and serve you better.
The Ombudsman Scheme for NBFCs is an initiative by the Reserve Bank of India (RBI), that offers customers an
accessible platform to address and resolve their service-related concerns.
Any customer who is dissatisfied by any shortcomings in the company’s service, whether by action or
omission, may file a complaint under the Scheme. This can be done either directly or through an authorized
representative as defined under clause 3 (1) (c) of the Scheme. A copy of the Scheme is
available at RBI Integrated Ombudsman Scheme 2021.
for further details